I must read a new article almost every day about millennials – but I’m not surprised. This lively group of young folk, born after 1980, is impacting significantly on everything from retail to hospitality and the workplace.
That means whether you run an office, hotel or store, you’ve already had take notice of them. They really are something new – for instance, read this feature to see how even their approach to booking hotel accommodation is highly individual.
We hang a few more labels on this generation, too. They’re digital-savvy, we know – they’ve always known the internet – and we’ve also found out they’re demanding, asking for far more flexibility than older workers .
One thing millennials definitely do is ditch bad jobs and move on, so retaining their talent requires some useful tools and careful thought from hotel or office managers to keep them in place.
In addition, as the younger generation filters through to our workplaces, employees at the higher end of the age spectrum are staying longer and not retiring. This means some workplaces have up to five generations working alongside each other, and all coming from different perspectives. To keep productivity high and encourage innovation, it’s vital to create a working environment that’s comfortable for all these different groups, with their complementary talents.
There are 4 simple steps that make a big difference:
1) Improve employee information – empower all the generations to find the perfect workspace with occupancy-sensing technology that tells them where space is available.
2) Improve your space configuration – discover which spaces are best used, and use data to make great decisions about the way you split formal/informal meeting rooms and desks.
4) Choose your technology wisely – get your staff to buy-in to this new approach by always choosing intuitive systems with simple training and easy operation.
5) Drive up collaboration – Give all these generations suitable space to get together, and the results will be increased innovation and improved productivity.
I’ve created a series of helpful videos that reveal the secrets of how technology can support collaboration in a multigenerational workforce.
Filmed by This Week in FM magazine, I outline in them what each of the working generations, from millennials to baby boomers, requires to maintain their highest level of productivity.
In my short films, you can also find out how the different generations engage with technology and how facilities and operations managers can make that work well for everyone in the organisation – and help its customers, too.
We know every generation has different views on flexible working, technology and getting on with their daily work, but the smart facilities manager can help them learn from each other and buy into technological advances.