MEET OUR PEOPLE
With two offices in the US, plus a dedicated team of more than 80 technical and customer service professionals around the world, providing our customers with peace of mind at all times and the long term commitment they need.
Our technical and project management team:
Dedicated to delivering the most appropriate and cost effective solutions to you, our talented consultants all have relevant industry as well as technology experience at a senior level. They are also PRINCE 2 and Scrum qualified to ensure their expertise in delivering large scale IT projects.
Our customer service team:
Our knowledgeable team delivers 24/7 response 365 days a year – and they are so good we’ve recently won an award for outstanding service from leading customer service provider Moneypenny.
Our leadership team:
Our long-serving top team has a wealth of industry experience and knowledge. They include:
Luis De Souza, Group CEO and founder of the NFS business over 20 years ago. Luis studied engineering and then completed his MBA at the London Business School. His business career has spanned work in major Companies like Ford, McKinsey and ITT, before founding NFS as a hospitality technology business in the 1990’s.
Natalie Appleton, currently the Vice President, Americas, for NFS Technology Group, has been with NFS for over 10 years and has been a key team member on major projects in the legal and other markets sectors. She works one-on-one with clients to find the best solution to enhance their business processes, and oversees all facets of US operations.
Lyn Whitmoore, is a professionally trained accountant with wide ranging experience in retail, engineering, business services and technology. She joined the NFS team in 2010 and is responsible for HR, Finance and Administration.
Raj Bharambe, completed his Master Degree in engineering and is an NFS Founder member. His background includes roles in engineering and product development. He is responsible for IT services at NFS and heads up the team responsible for all enterprise software deployment and all Cloud hosting services provided by NFS globally.
Charlie Paterson, has a background in hospitality finance, has been with NFS for over 15 years in a range of operational roles and is now head of Rendezvous Operations. Having previously developed our South African office and, capitalizing on his wealth of experience, he now leads our international implementation team for Rendezvous.
Laura Raccanello, has a background in hospitality and her career has spanned working in management roles for hotel groups and hospitality technology companies. She joined NFS South Africa over 15 years ago and now heads up hospitality operations in the UK. Laura has project managed many implementations for leading clubs and restaurateurs.
Audrey Carvalho, did her degree in Computer Science and worked for leading Companies in data processing as well as the financial services industry. She is an NFS founder member and is now responsible for product development and product management.