The way we work has never been so radically altered as it is right now – and here at NFS we’ve been compiling tips from the FM sector that can help organizations in the new enforced agile working world.
We know operational concerns and employee welfare are top of everyone’s mind – but in monitoring the industry, we’ve discovered these positive thoughts from businesses:
Be secure and be compliant: Circulate clear rules to protect your network security such as banning the use of unencrypted memory sticks.
Keep communicating: Homeworkers can feel lonely if unsupported. Use video conferencing, email and social media to communicate with them every day.
Monitor their productivity: Set your homeworkers clear and realistic deadlines for projects, and monitoring the outcomes. Always give them feedback – it’s more important now than ever.
Motivation and morale: Provide daily opportunities for virtual team activities – even fun ones such as a daily quiz – with small prizes; share serious achievements in a highly visible way. Set up What’s App groups, use Facebook pages and other collaborative media so your people can socialise.
Training: Don’t let it slip – it’s an important part of keeping staff engaged. Provide access to online courses, or create virtual workshops that they can join.
Sharing space: Homeworkers who are co-existing with partners and children need to work out ground rules for when someone needs private space for concentration or video conferencing – and a keep out sign for the door.
Tech hell: Make sure some technical support is available for employees working at home – and be ready to replace their devices if necessary. Make sure everyone has a suitable chair and desk/table to avoid aches and pains.
Think wellbeing: Your workers need exercise to stay mentally alert and physically healthy. Encourage them to follow advice on daily exercise.
Be understanding: People working from home can find it a difficult transition, at least initially – and particularly if they are having to combine it with childcare. Provide pastoral support and as much flexibility as feasible.
Takeaway learning: Agile working was already a huge trend worldwide, and this enforced period will tell you a lot about its benefits and how work s– for example, it highlights how collaborative technologies can replace expensive and exhausting travel. This experience could inform future decisions about the way you utilize your real estate and workspace once the crisis is over.