Elevating the Guest Experience: The Modern Technology Transforming a Country House Hotel
At Oaklands Hotel, guests find sophisticated interiors, a variety of rooms, great public spaces, beautiful grounds overlooking the Yare River Valley and ample parking, all combining to offer the perfect backdrop for weddings and conferences. Designed with commercial and unique venues in mind, Rendezvous’ fully integrated event scheduling software is the power behind the hotel’s wedding and function business.
Oaklands hotel has had years of experience catering not just for weddings and conferences, but also for birthday parties, engagement and anniversary parties, Christmas and office parties, graduations and more.
“Rendezvous is brilliant,” says Business Development Director Elly Montgomery. “It saves time with producing operational event guides, and has all our customer information stored securely online with access from anywhere in the world.
“Its biggest advantage is the way it saves us time by tracking and reporting potential business.“
Before installing Rendezvous, Ellie looked at three providers, but found the NFS solution scored highest, based on usability, reporting and generally meeting the hotel’s overall requirements.
“One strong advantage was the way our NFS contact, Shyam Bharadwaj, was with us from start to finish,” says Ellie. “He called me back more or less instantly after my initial enquiry, arranged a time for us to have a live demo of the system, then arranged the training at a time that suited. The training was very hands-on. This was great as it gave us real knowledge into the system. We are aware of the 24/7 helpdesk, but so far have not required their assistance.”
“Although we have only been using Rendezvous for a few months we already see it developing as a potential revenue generator through its ability to store enquiries, enabling us to follow them up effectively, as well as ascertaining why some enquiries were not converted into bookings.”
Oaklands Hotel is part of the Norfolk-based Distinct Hotels group, which also includes Oaklands Court and Georgian House Hotel. The accommodation at the three family-run hotels ranges from country house style to contemporary.
“We are currently using Rendezvous exclusively at our main wedding/function venue,” says Ellie. “However, we see the possibility of this changing with the development of the business.”
Rendezvous is a product of the NFS Hospitality Group, a leading international provider of scheduling software and event management software solutions. With installations in more than 25 countries and offices in four countries, Rendezvous is the ultimate choice for businesses, large and small.