Desk booking - CIO

Technical Capabilities

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Quick Reference – Technical Capabilities

Agile and mobile working is increasing in all business sectors. It can be a challenge – you need to enable your staff to book meeting rooms and desks while on the move, via a platform that integrates with your wider IT ecosystem such as Outlook and Exchange.

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Rendezvous is a fully managed service, whether it’s installed on premise or as a SaaS solution. It can be installed as a single server solution or scaled where required for larger clients using solutions such as Microsoft Load balancing. The Rendezvous Workspace system uses Microsoft SQL for its database and Microsoft SSRS for its report engine. While Internet Explorer or EDGE is the preferred browser, others will also work with our solution.

Rendezvous is available as a fully managed SaaS solution, deployed by NFS on the Azure Cloud, for the best resilience, security and reliability. We work with our clients to deploy the right Azure facilities and provide the appropriate levels of resilience. We can even create, using the Azure service, a custom deployment, with security, performance and resilience to suit your needs. If you prefer to deploy in your own hosted environment, NFS can deliver the software to you and work with your team to create a perfect solution.

NFS guide and support the client through every step of the project. Our projects team has a wealth of experience, having delivered countless implementations on time and on budget. At every stage, from the kick off, to information-finding workshops, to training and a successful go-live, the NFS team is there to offer best practice, advice and support. Once live, NFS offers two levels of outstanding support; Monday to Friday 9am to 5pm and a full 24 x 365 option for our global clients.

You have a dedicated project manager who oversees the full deployment, from planning to implementation. This involves designing a clear project plan, starting with a kick off meeting. The technical team, under the guidance of the project manager, liaises with your technical team to ensure a smooth installation. Then the training team takes over to configure and train on the application. Full support is given during testing and acceptance, with an agile approach, so customization can be done during this period to meet your business needs.

Yes – At NFS we have a wealth of experience when it comes to migrating clients from the existing platform to Rendezvous. In addition to the help and support our project management team offers, the tools available to assist with implementation include an import utility that takes care of much of the heavy lifting.

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Rendezvous Workspace integrates with Outlook using Exchange Web Services, allowing you to create, modify and cancel appointments irrespective of the interface used. Our mobile app can also use the EWS connector for appointment management for the host and attendees.

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Yes, our QuickBook is an easy to use self-service portal, developed using HTML 5. It can be provided as a portal with single sign-on for the wider user community. Using QuickBook with a fully integrated EWS connector both resources (rooms, desks, car parking) and attendees can be booked in a single seamless experience.

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Rendezvous integration with collaboration solutions of this type allow seamless video conferencing direct from your meeting room. During the booking process, the user can select the collaboration tool they wish to use. Rendezvous Workspace automatically books the room and sends out the URL link to the host and attendees as part of the booking confirmation. Where clients have Skype or Zoom-enabled meeting rooms, this information is also automatically sent to the room console, so the meeting can be started at the touch of a button on entering the space.

Rendezvous Workspace is perhaps the most integrated scheduling platform available today, offering clients a mix of unrivalled choice and a low cost of ownership. While Rendezvous offers integrations with most of the leading branded room screens, namely, Creston, Harman, Evoko, ONELAN, and Resource Express, the solution also offers a room screen interface compatible with any Android device.

Rendezvous works seamlessly with a number of platforms designed for desk booking. Using our Restful API it integrates with beacon technology, occupancy sensors, access control systems (we are Lenel-certified) and QR code scanners. We are Microsoft Certified Gold Partners – so, if you have a bespoke requirement we have the inhouse capability to make it happen.

When your staff are in the office you want them to be working – not wasting time looking for a place to work. Our mobile app allows staff to find a colleague and book a space directly from a floorplan in just a few taps. Integrated sensors provide real time availability information, and also check staff into and out of the resource automatically.

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Whether users access the system via Outlook, web browser or mobile app, the experience is quick, intuitive and easy. The logical workflow ensures even complex bookings can be made in seconds.

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Any bookings made in Rendezvous are mirrored and displayed on your room screens and vice versa. Staff then have all the benefits they currently enjoy with the digital signage, plus the added power of a world-class platform allowing them to schedule AV, IT, VC, catering and visitors. See our DLA Piper case study to see it working.

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We would welcome the opportunity to discuss how we can help you achieve the maximum utilisation of your meeting rooms and real estate. Contact us today to arrange a meeting with one of our consultants who will be happy to discuss the benefits of our solution.